FAQ

Vickira – Frequently Asked Questions (FAQ)

1. What is Vickira?

Vickira is an online retail store offering carefully selected lifestyle and personal care products. We focus on quality, fair pricing, and reliable customer support.

2. Where is Vickira located?

Our business operates online and serves customers worldwide.
You can find our full contact details on our Contact Us page.

3. How can I contact customer support?

You can contact us anytime by email:

📧 Email: support@vickira.com
We typically respond within 24–48 business hours.

4. Do you ship internationally?

Yes, we offer international shipping to many countries.

Shipping times vary depending on your location. Estimated delivery times are shown on our Shipping Policy page.

5. How long does shipping take?

  • Order processing: 1–3 business days

  • Shipping time: 7–15 business days (depending on location)

Please note that delays may occur due to customs or local courier services.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number by email.
You can track your order using the tracking link provided.

7. What payment methods do you accept?

We accept secure payments through trusted providers, including:

  • Credit & Debit Cards

  • Other payment methods shown at checkout

All transactions are encrypted and secure.

8. What is your return and refund policy?

We offer a 30-day return policy.

If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
For full details, please review our Refund Policy page.

9. What should I do if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@vickira.com with:

  • Your order number

  • Clear photos of the issue

We will resolve the issue as quickly as possible.

10. Can I cancel or change my order?

Orders can only be changed or canceled before they are shipped.
Please contact us as soon as possible if you need to make a change.

11. Are your products authentic?

Yes. We ensure that all products sold on Vickira meet our quality standards and match the descriptions shown on our website.

12. Why was my payment declined?

Payments may be declined due to:

  • Incorrect card details

  • Insufficient funds

  • Bank security checks

Please contact your bank or try another payment method.

13. Is my personal information safe?

Yes. We take privacy seriously and protect your information according to our Privacy Policy.
We do not sell or misuse customer data.

14. Do prices include taxes?

Taxes, duties, or customs fees (if applicable) are the responsibility of the customer and may vary by country.

15. How do I know my order is confirmed?

After placing an order, you will receive a confirmation email with your order details.
If you don’t see it, please check your spam folder.